SHIPPING PROCESS

We provide FREE local delivery for all orders.

RETURN PROCESS

Thank you for your support. We hope you are happy with our products. However, should you not be completely satisfied with your purchase, you may return the product to us for an exchange or store credit within 7 days of purchase. All products return must be new and unused, in its original condition.

Refund is not encouraged and will only be applicable on a case-to-case basis upon special reason.

To return an item, please email to customer@kimguanguan.com with your purchase details (photo of your item, receipt, date of purchase) and your contact information. Our customer service officer will get in touch to discuss the details of exchange.

EXCEPTION

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our return policy, please contact us through:
WhatsApp Number: +(65) 9776 1892 or email info@kimguanguan.com .

 

FAQ 

CAN I CANCEL MY ORDER AND HOW DO I GO ABOUT THIS?

Your order can be cancelled within 24hours if it has not already been dispatched. Our orders are typically dispatched within 3-5 working days of receipt of the order. Please contact us as soon as possible.

HOW DO I TRACK MY DELIVERY?

Once your order has been processed you will receive a tracking number in your confirmation email.

DO YOU SHIP OUTSIDE SINGAPORE?

Currently no, however we can make special exceptions at additional cost. Please contact us for more information.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

For door-to-door deliveries, it will take 3 -5 working days upon confirmation of your order. If you have not received your order within 7 working days, please contact us and we will be happy to follow this up for you.

MY ITEM(S) IS DAMAGED/FAULTY. CAN I RETURN IT FOR A REFUND?

Faulty and damaged items are addressed on a case-by-case basis. Please contact us straight away. You may be required to post the item back to us for assessment.

WHAT IS YOUR POLICY FOR RETURNS ON BEVERAGES?

As coffee is a perishable product, we can only accept returns that have been received within 7 days of receipt on orders that are not opened. Refunds will be issued in store credit.

WHAT IS YOUR POLICY FOR RETURNS ON MERCHANDISE AND NON-BEVERAGE ITEMS?

Please choose carefully as we do not normally accept return of goods where you have simply changed your mind or have chosen poorly. Should we decide to accept a return, a restocking fee of 20% + any credit card charges which we cannot recover is applied to all returns of items held in stock. Special order items cannot be returned. We cannot accept returns after 7 days, on used merchandise without packaging or in opened packaging. Return freight to us is payable by you.